Check out this excerpt from one of my favorite books on branding, "Do You Matter?" by Robert Brunner and Stewart . . .

Your Brand is Not Your Logo

Another way to look at brand is that it is like an individual’s character. That’s really what a brand is, the embodiment of a company’s character. When you think of the character of people, you find things about them that encourage you to like or dislike them. When you first meet someone, you might draw a few conclusions based on how they dress and style their hair, and few more of their mannerisms. A lot of times you’re right, and a lot of times you’re not. But then, as you gain real insight into their ethics and values and how they treat others, you begin to understand the person’s character. That’s how you really start to define how you feel about somebody. It’s the same way with a company. You can dress up people in cool clothes, and give them a hip new hairstyle, and create some ideas about, “Wow, maybe they’re really pretty cool and hip,” but as you really start to get to know them, you realize that, “No, they’re really moving violations of the truth in packaging laws.” All this is a veneer. You start to wonder about them. It’s the same thing with companies.